Today I had a funny feeling when purchasing a Kindle DX from Amazon. When buying a shiny new object, especially a gadget, I am usually writhing with anticipation, however, in this case I felt something missing. Loss. At first, I thought it was me going through buyer's remorse, then I realized it wasn't me, it was the satisfaction of the person that I was buying it from that was missing. Whether a sales associate from a big chain or an owner of an electronics store, they all get a small glint in their eye when they sell something. Who cares why, you can tell they feel good, and it makes me feel good.
I've read and written a lot about the collapsing supply chain and the extraordinary efficiencies the web produces and in the process we've helped clients leverage those trends and even built our own applications to capitalize on the opportunities created by such a shift. That said, right now I feel a little like I did in the early 90s, zombie-eyed from too much overnight chatting. My answer back then was to just shut off the computer.
Given that shutting off the computer just isn't feasible unless I want to drag myself, my family, and my company into the car manufacturing business (no offense folks). The only option I see is to: bring a little more human into the interaction.